Terms & Conditions – ForwardRoot

Terms & Conditions

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These Terms & Conditions (“Terms”) form a legally binding agreement between you (“Client,” “you,” “your”) and ForwardRoot LLC (“ForwardRoot,” “we,” “our,” “us”). By accessing our website, software, or messaging services (collectively, the “Services”), you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Scope of Services

  1. ForwardRoot provides automation software, CRM configuration, data-integration, and SMS/email messaging tools to small- and medium-sized businesses.
  2. Specific deliverables and timelines will be outlined in each proposal, order form, or statement of work (“SOW”).

2. Account & Eligibility

  1. You must be at least 18 years old and able to form a binding contract.
  2. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Acceptable Use

  1. No unlawful, harassing, deceptive, or spam activity.
  2. No uploading viruses or attempting to gain unauthorized access to any system or data.
  3. No infringing, obscene, or defamatory content.

4. Messaging & Consent (A2P 10DLC / TCPA)

  1. You will send SMS/MMS only to recipients who have given valid prior consent.
  2. All automated messages must include your brand ID and “STOP”/“HELP” keywords.
  3. You agree to honor all opt-out requests immediately.
  4. You are solely liable for the content of your messages and any fines or carrier fees resulting from non-compliance.

5. Fees, Billing & Refunds

  1. Fees are due as stated in the SOW or subscription plan. Late payments may incur a 1.5 % monthly finance charge or the maximum allowed by law.
  2. Usage-based charges (e.g., SMS, call minutes) are billed monthly in arrears.
  3. Except as required by law, all payments are non-refundable once Services are rendered.

6. Intellectual Property

  1. ForwardRoot and its licensors retain all rights, title, and interest in the Services and related code, templates, and documentation.
  2. You may not reverse-engineer, copy, or resell the Services.
  3. Data you enter remains your property; you grant us a limited license to process it solely to provide the Services.

7. Confidentiality

  1. Both parties agree to protect confidential information using at least reasonable care and to use it only to fulfill these Terms.

8. Warranties & Disclaimers

  1. The Services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
  2. We do not guarantee that the Services will be uninterrupted, secure, or error-free.

9. Limitation of Liability

  1. To the fullest extent permitted by law, ForwardRoot’s total liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid us in the 6 months preceding the claim.
  2. We are not liable for indirect, incidental, consequential, or punitive damages, or for loss of profits, revenues, or data.

10. Indemnification

  1. You agree to defend, indemnify, and hold harmless ForwardRoot, its officers, and employees from any third-party claims or damages arising from (a) your use of the Services, (b) your content, or (c) your violation of these Terms.

11. Term & Termination

  1. These Terms remain in effect until terminated by either party.
  2. You may terminate at any time by ceasing all use of the Services and paying outstanding fees.
  3. We may suspend or terminate your access for any breach of these Terms, with or without notice.

12. Governing Law & Venue

  1. These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles.
  2. Exclusive venue for any dispute shall be the state or federal courts located in Harris County, Texas.

13. Changes to Terms

  1. We may update these Terms at any time. If changes are material, we will notify you via email or SMS at least 10 days before they take effect.
  2. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Contact

ForwardRoot LLC
Houston, TX 77018, USA
📧 [email protected]
📞 +1 - 713-587-6008

By using ForwardRoot’s Services you acknowledge that you have read and agree to these Terms & Conditions.